SHOPPING

Can I return and exchange products?

Of course! When you make an exchange, make sure that the price difference between the original item you bought and the new one you want to exchange it with covers the new shipping and handling fees.

Our Customer Service at (02) 879-4512 will be happy to help you with your returns and exchanges.

Do you deliver outside the Philippines?

Very soon! FedEx will help Shopinas.com pick-up and deliver worldwide.

Are there any other charges added on top of the product price and shipping fee?

Yes. Here are the fees:

• Bancnet ATM: 10 pesos per transaction
• Credit Card: 3% to 4% depending on card used
• PayPal: 3.4% of the checkout amount plus 15 pesos

Can I cancel my order?

Sure! As long as your seller hasn’t scheduled your order for pick up, you can cancel anytime by getting in touch with our Customer Service at (02) 879-4512.

How do I get a refund?

We deposit refunds for ATM and e-GC transactions 3 days after the refund is approved.

For credit card transactions, our system automatically reposts the amount back to the account. The timeline depends on your credit card provider.

Is shopping in Shopinas safe?

Absolutely! We verify the identities of our sellers and don’t remit your payments to them until they fulfill your order.

With Shopinas.com’s verification system, you can be sure that you won’t be dealing with fraudulent merchants.

Do you accept international credit cards?

As long as they’re Visa, Mastercard and American Express, they’re good.

Can I buy from Shopinas online stores without registering?

We’re sorry but all buyers must be registered. But registration is easy, we promise! Try it here.

Who do I call for disputes?

There are 5 easy ways to contact our Customer Service.

• Telephone: (02) 879-4512
• Mobile: 0908.894.5537 | 0917.570.3828
• E-mail: support@shopinas.com
• Yahoo Messenger: cs.shopinas@yahoo.com
• Skype: shopinas.support

Our office is open from 8:00AM to 6:00PM, Monday to Friday.

Why should I buy or sell at Shopinas.com instead of going to other shopping sites?

Shopinas.com is easy to use. After you register as a buyer, you simply point, click, buy.

You can pay for what you buy 4 ways—by ATM, credit card, PayPal, and e-Gift Certificates you can purchase at Load Central outlets.

The stuff you buy is shipped via Air21, the safest and most reliable shipping company

Choose to create your own free online store that accepts ATM, credit card, PayPal and e-GC then takes care of pick-up and delivery via Air21. Buyers are assured of a safe, easy and convenient shopping experience!

SHOPPERS

Signing Up

• Click on Register at the right hand corner of the header.
• Make sure you fill in all the required information, especially the fields indicated by as asterisk (*).
• Click on Register to submit.
• Go the email address you registered and wait for the Shopinas activation email.
• Click the activation link in the Shopinas email to complete your registration.

How to Shop?

For NEW USERS, simply:

• REGISTER as a new shopper
• CHECK your activation email
• CLICK on the activation link in your confirmation email to begin shopping away!

For REGISTERED USERS:

• LOG IN
• CLICK on The Mall to look for stuff you want to buy or The Stores to browse Shopinas sellers

Safe Shopping

It’s secure. Your personal credit card and ATM information won’t be stored. Our encryption system keeps unauthorized users from viewing and accessing personal information.

It’s hassle-free. Forget over-the-counter payments. With Shopinas, simply pay through Bancnet ATMs, major credit cards, PayPal and soon, mobile phones.

No scam sellers. All our merchants are required to submit verifiable IDs and business documents to make sure you don’t get scammed by bogus sellers.

You’re notified by text. An automated SMS lets you know when we delivered your order.

Shop anytime, anywhere. As long as you’re online, you can always browse and buy!

Returns and Disputes

Unhappy with your purchase?

If the product you ordered is:

• Defective
• The wrong variant
• Or if you ordered multiple items and one or more is missing

Simply contact us 7 days after you receive your order.

You can call.

Customer Service: (02)879 4512
9 a.m. – 6 p.m.
Mondays to Fridays.

You can email.

Send it to support@shopinas.com with your:

• Order No.
• Buyer’s complete name
• Contact details
• Delivery address
• Digital photo of disputed product
• Scanned copy of Airway Bill
• Reasons for dispute

We’ll reply to your email within 48 hours.

How long before you get your replacement product?

The same Air21 delivery time line to your area will apply.
The availability of your replacement product.

If you simply want to exchange a product that’s not defective or the wrong variant, you can do so!

You’ll just need to shoulder the return-shipment fees.

Payment Options

Pay using what’s most convenient for you: your Bancnet ATM, credit card, PayPal or e-Gift Certificates available at Load Central outlets.

Security and Verification

Bye scammers and fly-by-nighters. Shopinas makes sure there’s an actual person or entity behind every Shopinas store by verifying the existence and legitimacy of all sellers.

Bye hackers. Buyers can rest easy that their credit card or bank account information is secure because our system doesn’t store your payment options other than the amount of your transaction.

Plus, we’ve got multiple security levels to keep prying eyes from intruding on your shopping experience.

In addition, our partnership with Bancnet and Banco De Oro ensures your payments are processed securely.

Shopinas.com Fees

Your shipping and handling fees depend on:

• The size of the product.
• Where you want it shipped.
• The cost of the insurance, which is 1% of the product price.

All fees are automatically computed when you check out.